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FAQs

Who do I contact about billing questions?

When is my meter read?

Do I need to call HBPW when my power is out?

Who do I contact to locate underground services on my property before I dig?

Who do I contact if a street light goes out?

What is a transfer fee on my monthly statement?

Who do I contact about billing questions? - If you have any questions whatsoever regarding your billing statement, please do not hesitate to call or stop by the office. Our billing department staff members are willing to assist you in any way possible. Please call (573) 221-8050 or stop by our office. We are located at 3 Industrial Loop Drive in Hannibal.

For additional information concerning billing, please click HERE.

 

When is my meter read? - The HBPW utilzing Automated Meter Reading (AMR) technology to read each electric and water meter each day.  We strive very hard to ensure accurate monthly readings.  If for some reason your meter information is not obtained through the AMR method, the billing department will make every effort to obtain a true reading before you monthly statement is estimated. These estimated readings are determined by the customer's average monthly usage over a 12 month period. The following month's statement will have the reconciled on-site reading for the previous month's "Estimated" reading.

 

Do I need to call HBPW when my power is out? - It is always a good idea to contact HBPW when your power is off. Although the outage may have been reported by another customer, we still like to have an exact list of customers that are affected. To contact our 24 Hour Emergency Center, please call (573) 221-0955.

For additional HBPW contact information, please click HERE.

 

Who do I contact to locate underground services on my property before I dig? - It is always a good idea to determine if there are any underground services located on your property. To have a technician locate all service on your property, please call:

Utility Service Locates Or Visit Missouri One Call's website @ Missouri One Call

(800) DIG-RITE
(800) 344-7483

 

Who do I contact if a street light goes out? - If you notice that a street light is out, please call our 24 Hour Emergency center at (573) 221-0955. An operator will take down the street address and schedule a crew to investigate the nature of the outage.You can also submit an online request for non-emergency service by filling out the brief form located on our Non-Urgent Concerns page.

 

What is a transfer fee on my monthly statement? - A transfer fee is 5.5 % of your total monthly statement. These funds are used for City revenue funding which is dispersed as needed for various projects.For more information about the transfer fee, please call (573) 221-8050 and ask for the Billing Department Supervisor.