Customer Satisfaction Survey

The Hannibal Board of Public Works is providing an opportunity for customers to share their thoughts with the utility later this month through a telephone survey.  The Board has hired GreatBlue Research, Inc. to conduct a customer satisfaction survey for residential and commercial customers on water service and water quality issues. 

The survey will consist of approximately twenty (20) questions and should take customers less than ten (10) minutes to complete.  The responses, as well as customer information, will remain anonymous and confidential. 

Clink on the appropriate link below to participate in the HBPW online Customer Satisfaction Survey.  This electronic survey is identical to the phone survey, and should take customers no more than 10 minutes to complete.  

Links will be active until Friday, February 23, 2018.  

HBPW Residential Customer Survey Link CLICK HERE

HBPW Commercial / Industrial Customer Survey Link CLICK HERE