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New Resident Info

New customers must sign for service in person at the main utility billing office located at 3 Industrial Drive, Hannibal Missouri.  Upon arrival, customers are asked to complete a Utility Service application and present the completed form with valid photo I.D. to an available Customer Service Representative. 

There are certain circumstances that require a new customer to make a deposit.  The qualifications are listed below.

Utility Deposit Information

Utility Deposits are required for the following

Utility Deposit Fees:

All averages are calculated using 12 months of consumption during a period the property was occupied.  If the history is not available a comparable property can be used. 

Utility deposits can be made in cash, check, or credit / debit card.  Surety Bonds or Irrevocable Letter of Credit will also be accepted for utility deposit.

*All deposits must be paid in full prior to service connection.  The deposit is security for final billing and cannot be applied to delinquent accounts in lieu of payment. 

Connection Fees

Connection Fees are required for:

Water Taps and Sewer Taps

Please contact the business office for current rates at (573) 221-8050.

How Does the HBPW Read Your Meter? 

Starting in January of 2005, the Hannibal Board of Public Works (HBPW) has replaced every electric and water meter for the entire City of Hannibal. During this meter replacement project, automated meter reading (AMR) technology was also integrated into each meter.

The AMR technology allows the HBPW Business Office to obtain a reading from each electric and water meter on a daily basis. Requests for these daily readings are sent through the existing power distribution network to each electric meter. The electric meter is fitted with an intelligent circuit board that is programmed to read specific water meters.

This AMR system gives the Business Office several advantages including:

If you have any questions concerning this technology, please contact the Business Office at (573) 221-8050 or click HERE to submit an online request.