Recovery efforts after the New Year ice storm are continuing with maximum effort.  We were able to make great progress with the assistance from our mutual aid partners from Columbia Water & Light, Harrisonville, Macon Municipal Utilities, Rolla Municipal Utilities, and The City of Higginsville and these crews were greatly assisted by additional support from Townsend Tree Service.

Throughout yesterday and into the evening, focus was given to clearing debris and restoring power to large pockets of customers and ensuring main line circuits were in service.  At the same time, smaller crews were diligently restoring services at individual address that experienced some type of storm related damage which required additional repairs from electricians.

We ask our customers to continue to report any downed lines or limbs on the lines in their area so we can send someone to address those concerns.  Please remember to not go near any downed or low hanging lines and never assume the line is de-energized.

We also want to thank the many customers who have contacted our office who gave us information about the many issues across our service territory.  The concerns for the safety of their friends and neighbors who may not have the ability to contact us or temporarily locate elsewhere truly shows we are part of a caring community.  We also thank you for the well-wishes for the safety of our many crew members who are working in these challenging conditions.

With the change in temperature and the slow melting of ice and snow, there is still a potential for localized outages due to falling trees and branches.  Our crews will continue to respond to these issues as soon as possible.

If you have sustained damage to your service entrance or meter base, it is advised to contact an electrician to inspect your issue and then contact our dispatch center with additional details.  This will aid in getting service restored sooner as our crew members are not authorized to repair private meter base related damages.

Please continued to call our dispatch center at 573-221-0955.  Our additional staff will continue to answer your calls and respond to messages as quickly as possible.  If you are still without service or have questions on restoration status, again please contact.

Thank you again for your continued patience.