Board of Directors

Bill Fisher

President

William (Bill) Fisher was born and raised in Hannibal, and is a lifelong resident. Bill attended Hannibal High School and Hannibal LaGrange University. He studied Rubber Chemistry through Akron University. Bill is currently an operator for BASF. He spent a short period of time with JM Huber after leaving Buckhorn Rubber. Bill worked for Buckhorn for the past 33 years, where the last nine were spent as Production Manager. Bill and his family are members of Holy Family Church. Bill is also a member of the Knights of Columbus, Hannibal Boat Club, Community First Credit Union Board and has been on the Hannibal Board of Public Works Board of Directors since 2017. President of the NEMO Outdoors Club, Bill is a hunting, fishing, and boating enthusiast. He also enjoys woodworking and tinkering around his shop. Bill and his wife, Renee, have been married for 34 great years, and have two children, Ryan and his wife Whitney and Stephanie, and three grandchildren Joshalyn, Lawson and Susan.

John Ortwerth

Vice President

John is currently a property manager with Seldin Company, a property management company based in Omaha NE, which manages the Mark Twain Hotel Apartments in Hannibal and other entities in the area. His work history includes working as the Director of Property Management at Northeast Community Action Corp. (NECAC), a partner in a communication company based in Addison IL providing digital transcription services to Radio Common Carriers and Phone companies throughout the US. John also spent a dozen years as a Sales Engineer for Quintron in Quincy, then Glenayre Electronics, a Vancouver Canada based radio and control communications company performing sales in US and Internationally. John enjoys spending time with his grown daughters and grandchildren and looks forward to his involvement as a Board member.

William Dees

Secetary

Bill Dees was born in Granite City, Illinois, spending most of his life Litchfield, Illinois about 2 hours southeast of Hannibal. He attended Southern Illinois University Carbondale completing a B.S. in Occupational Education. Bill’s A.A. is from Lincoln Land Community College in Architectural Design and Drafting, Springfield, Illinois. Bill’s work life includes 28 years with a large engineering firm in Springfield, Illinois where his work included developing plans for many County Bridges and Civil Engineering projects. He then began a career teaching at Capitol Area Vocational Center in Springfield, Illinois where he became the Computer Aided Drafting instructor for Junior and Seniors. In addition, Bill was a part-time CADD instructor for Lincoln Land Community College. Concurrently (for 20 years) while teaching, he opened and operated his own Residential and Commercial real estate Appraising business, closing in 2014 just before moving to Hannibal. Bill has a long history of serving on various Board prior to moving to Hannibal He currently serves as a Club Secretary for the Hannibal Rotary District. Bill is married to his wife Margaret and has 2 children and 3 grandchildren.

John Zerbonia

Board member

Administration

Kenneth Reasoner

General Manager
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Mathew Munzlinger

Utility Planning / Construction Engineer / Sewer Supervisor / Stormwater Supervisor
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Mathew Munzlinger is the Utility Planning and Construction Engineer for the Hannibal Board of Public Works, and was recently named Stormwater Supervisor for the Stormwater Department. This is in addition to being the Supervisor of the Sewer Collection Department and duties managing engineering projects for all four utility departments. Mathew has been working for the HBPW since 2007, working as the Water and Wastewater Facilities Engineer for three years, and then as the Utility Planning and Construction Engineer. In 2002, Mathew earned his Bachelors of Science in Mechanical and Aerospace Engineering and a Minor in Mathematics at University of Missouri: Columbia in Columbia, Missouri and has been a registered Engineer in the state of Missouri since 2007. Mathew volunteers in a variety of local organizations. He has been a member of the Northeast Missouri Economic Development Council since 2014, and an active member of the 1819 Hannibal Stream Team #4705 since 2013. Mathew is also serving on the Missouri Society of Professional Engineers – Northeast Chapter where he sat as the vice president from 2011-2013, president from 2013-2015, and is currently on the Board of Directors.

Abraham Gray

Finance Director
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Abraham Gray is the Finance Director for the Hannibal Board of Works in Hannibal, Missouri. He is responsible for establishing and maintaining all aspects of the Utility’s accounting system, including financial reports, budgeting, rate design, cash management and investments for the Utility System and serving as the primary liaison with the City of Hannibal/HBPW’s auditor. Abraham is also responsible for supervising the activities of the Business Office, which is in charge of billing and collecting revenue and handling all customer interactions such as requests for service, billing adjustment requests, etc. Abraham has been with the HBPW since 2014. Abraham attended Truman State University in Kirksville, Missouri and earned his Bachelors degrees in Accounting and Business-Finance, as well as a Master’s degree in Accounting. He later went on to pass the Certified Public Accountant examination. Before serving as the Finance Director of the HBPW, Abraham also served as an auditor in public accounting, an internal auditor at a large financial services firm, and in the banking industry.

Courtney Harris

Administrative Assistant
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Courtney Harris is the Administrative Assistant for the Hannibal Board of Public Works. She has been with the utility since 2013. Courtney brings a vast amount of expertise to her job. She was the Western School District Superintendent’s Administrative Assistant, High School Secretary and Board of Education Secretary from 2010-2013, James E. Cary Cancer Center Administrative Assistant, and the Organizational Learning Secretary at Hannibal Regional Hospital from 2006 to 2010. Some of Courtney’s responsibilities include preparing agendas and arranging regular and special meetings of the HBPW Board of Directors, maintaining current property and vehicle lists, scheduling all travel arrangements for employees, and gathering and submitting all information for the RP3 program through APPA. Courtney attended John Wood Community College and Western Illinois University for two years. Throughout her career, Courtney has dedicated many hours of training in her field of administrative duties including customer service and administrative professionals’ seminars.

Beverly Stewart

Human Resources
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Beverly Stewart is currently the Human Resource Administrator for the HBPW. She has been with the Board for 19 years. Beverly is responsible for the function of Human Resources for the HBPW. Beverly holds a Bachelor’s degree in Human Resource Management from Western Illinois University. She has been a member of the Society of Human Resource Management since 1998, an Employee Benefit Trust Board Member since 2000, and the Missouri Vice President for Tri-State Health Care Coalition since 2015. Beverly earned her Advanced Certification membership from the American Payroll Association in 2005, Employer Equal Opportunity Commission Certifications since 2001, and held a Life & Health Insurance License. Beverly has 26 years of experience in Human Resources, including recruitment/talent management, payroll, HR systems administration, workers compensation, training & development and compliance.

Kathleen Robertson

Accounting Assistant
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Kathleen Robertson is the Accounting Assistant for the Hannibal Board of Public Works. Kathleen started at the Board in 2014 as a Customer Service Representative. Her current duties include daily bookkeeping, reconcile and verify invoices, as well as processing vendor payments. Kathleen grew up in Hannibal and attended Southwest Missouri State University in Springfield. She is the proud Mom of Austin who will soon graduate from UMKC with a degree in Business. Kathleen enjoys reading and spending time with family. She also enjoys helping out at the family’s business, the Mark Twain Riverboat.

James Thewlis

Inventory Specialist
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James Thewlis is the Inventory Specialist for the Hannibal Board of Public Works. James has worked for the utility since 2007, where he began as a Supervisory Control and Data Acquisition (SCADA) Technician for five years. He has held his current position since 2012 and is responsible for current inventory, purchasing, accounting and related duties associated with inventory such as preparing, maintaining and stocking various inventory items. James graduated from Monroe City R-1 High School in 2002 and is a Monroe City native. He has a wide variety of hobbies including spending time with friends and family, remodeling his home, and golfing.

Matthew Jones

Senior I.T. Specialist
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Known for his critical decision making skills and the ability to achieve desired results, Matthew Jones offers a unique blend of professional expertise, IT solutions, and practical knowledge to the Hannibal Board of Public Works. Matthew has over two decades of professional experience in the IT industry and has been focused in the municipal utility arena since his start with HBPW in 2002. His skills in communication, planning, and development have aided in transforming the HBPW into one of the area’s municipal utility leaders by spearheading improvements to existing GIS and CIS functions as well as successfully implementing Automated Meter Reading. His skills in coordinating with various contractors and field personnel, developing numerous methods of reporting and training, and working directly with vendor support staff have proven to be invaluable and attribute to the overall success of any project he is involved with. He continues to strive for improvement in all areas under his supervision and participates as one of several internal advisors on various projects. Prior to joining the Hannibal Board of Public Works, Matthew’s professional career included a five year role at BASF in the areas of user and desktop support, network administration, and telecommunications. Matthew holds a Bachelor of Science in Information Technology and Data Processing from Hannibal-LaGrange University in Hannibal, Missouri.

Business Office

Cindy Price

Billing Service Coordinator
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Cynthia (Cindy) Price is the Hannibal Board of Public Works Billing Service Coordinator. Cindy was hired to the HBPW in July 1994 as the Billing Clerk and has stayed in that position until recently, when she was promoted to Billing Service Coordinator. Cindy is responsible for obtaining all meter readings each month and generating all customer bills. She works closely with the HBPW meter technician for all meter related reports, and processes all outstanding service orders. Cindy is also responsible for processing all automatic payments, commercial and industrial water adjustments, power factor, net metering process, and inter-departmental bills. Cindy’s dedication, thorough knowledge of the job, and ability to work well with others earned her the title of 2014 Employee of the Year, just two years after the program was created. Cindy participates in a variety of continued education classes throughout the year that keep her up-to-date on the latest trends of utility billing and service order processing.

Emily Dexheimer

Customer Service Coordinator
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Emily Dexheimer is the Customer Service Coordinator for the Hannibal Board of Public Works. Hired in 2010 as a Customer Service Representative, Emily is skilled in customer support and is responsible for developing and strengthening customer and vendor relationships at all levels, based on professionalism and trust. Throughout her 8 years at the HBPW, she has been a consistent and dependable contributor to projects throughout the HBPW. Her organizational strategies and ability to keep details on track make her a team asset as she helps coach and develop skills in co-workers upon activation of new technologies. Emily makes curiosity a competitive advantage and continues to seek out ways to improve the company, starting with herself. This led her to complete the APPA Customer Service Management Certification program. She also participates in a variety of continued education opportunities each year to stay up-to-date on customer service “best practices”.

Shelia Wood

Customer Service Representative
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Shelia joined HBPW in 1997 as a Customer Service Representative and has continued to grow within the organization. Recently she was promoted to Lead Teller while continuing to fulfill her CSR responsibilities. Shelia's primary focus is on daily receivables and payment transactions in addition to customer account validation, reporting, and balancing. Shelia has continued to build an excellent relationship with customers and addressing their concerns. On-going education has allowed Shelia to stay current with customer relations over the years. Outside of work she enjoys time with family, pets, and gardening projects.

Stephanie Thewlis

Customer Service Representative
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Stephanie Thewlis is a Customer Service Representative for the Hannibal Board of Public Works. She joined our staff in August of 2016. Her day to day duties include handling customer interactions such as requests for service, billing inquiries, phone calls and working closely with assistance agencies and customers to provide utility assistance. She has also been involved in creating training documents for fellow co-workers in an effort to promote cross-training throughout the office. Stephanie is a Hannibal native and attended Hannibal Senior High School, after high school she attended Moberly Area Community College in Hannibal. In her spare time Stephanie enjoys spending time with her two children and husband James. They spend time with family and friends camping and boating on the river.

Hope Wood

Customer Service Representative
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Hope Wood is a Customer Service Representative for the Hannibal Board of Public Works. She has been part of our team since November 2018. Hope communicates daily with customers through the many channels HBPW has to offer. Hope focuses on daily service order related activities with field personnel, performs a detailed review of various billing related calculations, and processes and reviews various payments.

Mariah Daughtery

Customer Service Representative
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Mariah Daughtery is a Customer Service Representative for the Hannibal Board of Public Works. Mariah joined our staff in January of 2019. Her day to day duties include handling customer interactions such as requests for service, phone calls, and collecting payments. Mariah attended Mark Twain High School and grew up in Ralls County. After high school Mariah attended Moberly Area Community College in Columbia, MO. Mariah is the proud mom of her son Lawson. In her spare time she enjoys spending time with family, camping, and being outdoors.

Ryan Adcock

Customer Service Representative
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Ryan Adcock is a Customer Service Representative for the Hannibal Board of Public Works. Ryan joined our staff in January of 2020. His day to day duties include handling customer interactions such as requests for service, and phone calls. He attended Hannibal Senior High and was born and has lived in Hannibal all of his life. After High School Ryan attended Moberly Area Community College in Hannibal. He enjoys spending time with his wife (Kristen) and daughter (Rylee) at much as possible. In his spare time he enjoys spending time with family and friends, playing disc golf and watching NASCAR. Ryan also bowls on a league at Ten Pin Alleys with friends and family.

Electric

Jared Stewart

Electric Line Supervisor
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Jared Stewart is the Electric Line Superintendent for the Hannibal Board of Public Works. He is responsible for maintaining Hannibal’s approximately 120 miles of electric lines, six substations, and more than 1,700 streetlights. Jared has over 17 years of experience in electric distribution and has been a vital part of enhancing the city’s reliability through the installation of mid-circuit reclosers, installing new squirrel guards in dense foliage areas, and initiating an aggressive pole replacement program. During his career, Jared has been responsible for various storm restoration efforts including an EF-1 tornado directly hitting the City of Hannibal in 2013, resulting in over 8,000 Hannibal customers losing power. Jared attended Pratt Community College in Pratt, Kansas for two years, and was a Lineman for the Hannibal Board of Public Works from 2001 to 2009 until he became the Electric Line Superintendent in 2010 until present day. Jared chaired the Transmission and Distribution Committee for the American Public Power Association’s E&O Conference in 2014 and 2015, and was also an American Public Power Association RP3 member during this same time.

Water Distribution

Harold (Gene) Majors

Water Distribution Supervisor
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Harold E. Majors Jr, “Gene”, is the Water Distribution Supervisor for the Hannibal Board of Public Works. Prior to his employment with the HBPW, Gene worked as a machinist for Hannibal Carbide Tool for five years. Gene has been a part of the Hannibal Board of Public Works since 1977, were he worked as a utility helper for the Sewer Department and Operator at the Water Treatment Plant and Wastewater Treatment Plant. Gene later became the Sewer Department Foreman. Ultimately he was promoted to Water and Wastewater Superintendent, and currently holds the supervisory position over the Water and Meter Departments. Born and raised in Hannibal, Gene graduated from Hannibal High School and went on to earn various training certificates as a machinist. He holds operating licenses for both the Water and Wastewater Treatment Plants. In addition, Gene holds certificates in management training, storm water control, sewer collection systems, and water distribution. Gene is a member of the Hannibal Elks Lodge and has been a member for the past 20 years, holding a variety of positions including vice president, president and trustee. He is also a member of the Freemason and Shriners.

Water Treatment Plant

Ron Conger

Water Plant Senior Operator
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Ron Conger joined HBPW in 2017 as is theSenior Water Treatment Plant Operator. He is responsible for the daily operations of the treatment facility and ensures compliance for all state and federal regulations for safe drinking water. Ron has over 35 years of experience in the water and wastewater profession and has operated at several plants across Northeast Missouri. He holds a Missouri Class A Water Operators Certification, a Class A Wastewater Certification and is also certified in Distribution Systems. Ron enjoys woodworking and golf and he and his wife Marry enjoy spending time with their 3 children, 17 grandchildren, and 9 great-grandchildren.

Wastewater Treatment Plant

Jeff Williams

Pretreatment Coordinator
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Jeff Williams is the Pretreatment Coordinator for the Hannibal Board of Public Works. Jeff was hired in 1996 as a Wastewater Treatment Operator. In 2009, he was promoted to Senior Operator and remained in that role for eight years. In 2017, Jeff was awarded Pretreatment Coordinator where he is responsible for the enforcement of all federal, state and local regulations of discharge of commercial and industrial wastewater. Jeff is also responsible for permit renewals and routine industrial waste inspections. Jeff attended Northeast Missouri State University for two years, and has been a member of St. John’s Masonic Lodge for the past 35 years.

SCADA

Mark Hickerson

SCADA Department Supervisor / Safety Coordinator
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Mark Hickerson is the Supervisory Control and Data Acquisition (SCADA) Department Supervisor, Safety Coordinator, and Purchasing Agent for the Hannibal Board of Public Works. Mark has worked for the HBPW since 1992, where he worked as the company’s first SCADA Operator for 15 years, and then transitioned to the SCADA Supervisor/Purchasing Agent/Safety Coordinator. Prior to his employment with the HBPW, Mark was the Watch Supervisor and Detective for the Hannibal Police Department. He has also worked as Parts Manager for Little Jess AMC/Jeep where he earned a Parts Management Training certificate, and was the Bridge & Building, Engine Hostler for Burlington Northern Railroad. Mark completed his Associates degree in Law Enforcement at Hannibal-LaGrange University, and attended University of Missouri in Columbia for two years completing Law Enforcement and Forestry course work. Mark also attended the Missouri State Highway Patrol Academy, DEA Undercover Drug Enforcement School, and FBI SWAT Operations Academy where he earned numerous law enforcement certificates.

Stormwater

Andrea Campbell

Stormwater Coordinator
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Andrea Campbell is the Stormwater Coordinator for the Hannibal Board of Public Works. Andrea was hired in 2016 as a Customer Service Representative and awarded her current position a year later. As stormwater coordinator, Andrea works to assure water quality standards are met by tracking the City’s MS4 (Municipal Separate Storm Sewer System) activities. As the City of Hannibal’s Stream Team #4705 program contact and outreach organizer, Andrea organizes litter pickup events, watershed education programs, and tracks all water quality monitoring efforts. Her Bachelor of Science Degree in Interdisciplinary Studies was earned from Central Methodist University, and is currently pursuing her Master’s Degree in Public Affairs through MIZZOU. She has been a Hannibal Area Chamber of Commerce Ambassador since 2017, previously served on the CASA (Court Appointed Special Advocate) Advisory Council, and currently serves on the Board of Directors for The United Way of the Mark Twain Area and AVENUES. She lives in Hannibal with her husband Brandon, and their children, Jonathan and Sarah.

Joe Darnell

GIS Technician
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Joseph Darnell is the Geographic Information Systems (GIS) Technician for the Hannibal Board of Public Works, and is responsible for creating the new storm water utility data and mapping system as well as updating and maintaining the water, sewer, and electric utility systems with GIS and GPS technologies. Prior to his current position, Joe was a SCADA Technician for the HBPW for two years. Joe has previous surveyor and GIS experience working for Poepping Stone Bach and Associates and was a GIS Manager for Midwest GIS.