A water leak can be very costly, especially if it is not caught early.  Knowing what steps you can take at home can potentially save you from receiving an unexpected high monthly bill.  Below are a few recommendations to try before contacting the HBPW.

  • LISTEN - Typically a leak can be found by simply listening to where you hear water dripping or running.  Also listen for a hissing sound, which can indicate a leaking pipe.  Make sure all appliances are turned off beforehand.
  • STOOLS - The stool is a common cause of water leaks.  If your stool is turning on and off on its own, it is using unnecessary water.  Another easy way to check your stool for a leak is to do a dye test.  Simply put a few drops of food coloring in your tank and wait a few minutes.  If colored water makes it to your bowl, you have a leak.  Most of the time this can be fixed by installing a new flapper at the bottom of your tank.
  • OTHER COMMON CULPRITS - Check all shower heads, faucets, and sinks for drips.  Check your outside garden hoses, taps and drip irrigation systems.  If you have a swimming pool, check that there are no leaks.

**Note:  We do not recommend checking for leaks at the meter.  Although there is a leak indicator on each water meter, most meters are located outside the home making it hard to access.  If your water meter is located outside, please contact the HBPW for assistance in checking for a water leak. 

Water Line Repairs...Who is Responsible?

City main lines are generally located just outside property lines.  The homeowner is responsible for water lines from the main to the house.  Any repairs and/or damage cause by water line breaks in the house or under the yard are the responsibility of the homeowner/property owner.